Refund Policy

Returns
Your satisfaction matters to us, and we want you to feel confident with every purchase. If your order does not meet your expectations, you may request a return within 30 days of receiving your item. To qualify for a return, the product must be unused, in its original condition, and in the original packaging.

Please note:
• A receipt or valid proof of purchase is required to process any return.
• Please do not send items back without contacting us first.
• To start a return, email us with your order number and a brief reason for the return. Return instructions will be provided within 2–3 business days.

Refunds (if approved)
Once your returned item is received and inspected, you will be notified by email. If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

Late or Missing Refunds
If your refund has not appeared:
• Recheck your bank account.
• Contact your credit card provider, as processing times may vary.
• If the issue persists, please reach out to us through our contact page for assistance.

Exchanges
We only offer exchanges for items that arrive defective or damaged. If you need to exchange an item for the same product, please contact us and we will guide you through the process.

Return Shipping Costs
Customers are responsible for return shipping costs, which are non-refundable. If return shipping was prepaid by us, the cost will be deducted from your refund.
If the return is due to our error (such as receiving the wrong or a defective item), we will cover the return shipping costs.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include clear photos or videos of the item and packaging so we can arrange a replacement or refund promptly.

Order Cancellations
Orders may be canceled within 12 hours of purchase. After this time, orders may already be in processing or shipment and cannot be canceled.

Contact Us
If you have any questions about this Refund Policy or need help with a return, please contact us, we’re always here to assist.