Policies & Privacy Policy

Velluna – Store Policies & Privacy Policy

Last updated: 2025

1. About Velluna

Velluna is a newly launched lifestyle brand offering print-on-demand products including tote bags, gym and duffel bags, yoga leggings, apparel, mugs, and accessories. Our designs are inspired by pets, emotional connection, and everyday purpose, created for customers who value meaning as much as function.

All products are made to order to reduce waste and ensure intentional production.

2. Order Policy

Made to Order Products

All Velluna products are produced on demand. This means:

  • Items are created only after an order is placed

  • Production begins immediately after payment confirmation

  • Orders cannot be modified or canceled once production has started

Please review product details carefully before completing your purchase.

3. Pricing & Payment

  • All prices are listed in the currency shown at checkout

  • Prices may change without prior notice

  • We accept secure payments via approved payment providers available on our store

  • Payment must be completed in full before order processing begins

Velluna does not store your payment card details.

4. Shipping Policy

Processing Time

  • Production time: 2–7 business days

  • Shipping time varies based on destination and carrier

Shipping Coverage

We ship to most international destinations. Shipping costs and delivery estimates are calculated at checkout.

Delays

While we strive for timely delivery, delays may occur due to:

  • Carrier issues

  • Customs processing

  • High seasonal demand

Velluna is not responsible for delays caused by factors outside our control.

5. Returns & Refunds Policy

Because our products are custom-made, we do not accept returns or exchanges for:

  • Wrong size selection

  • Change of mind

  • Preference-based dissatisfaction

Damaged or Defective Items

We will replace or refund items if:

  • The product arrives damaged

  • There is a manufacturing defect

  • The item received is incorrect

Requirements:

  • Contact us within 7 days of delivery

  • Provide clear photos of the issue

  • Include your order number

Approved claims will be resolved with a replacement or refund at our discretion.

6. Intellectual Property

All designs, artwork, text, logos, and brand assets displayed on the Velluna website are the exclusive property of Velluna.

You may not:

  • Copy, reproduce, or redistribute our designs

  • Use our content for commercial purposes without written permission

Unauthorized use may result in legal action.

7. Privacy Policy

Velluna respects your privacy and is committed to protecting your personal information.

Information We Collect

We may collect the following information when you:

  • Place an order

  • Contact customer support

  • Subscribe to updates

This includes:

  • Name

  • Email address

  • Shipping address

  • Payment confirmation details (not card numbers)

  • Device and browsing data (via cookies)

8. How We Use Your Information

Your information is used to:

  • Process and fulfill orders

  • Communicate order updates

  • Provide customer support

  • Improve website performance and user experience

  • Send promotional messages (only if you opt in)

We do not sell or rent your personal data.

9. Cookies & Tracking Technologies

Velluna uses cookies to:

  • Enable essential site functionality

  • Analyze traffic and performance

  • Improve personalization

You can disable cookies in your browser settings, but some features may not function properly.

10. Third-Party Services

We may share limited data with trusted third-party services strictly for:

  • Payment processing

  • Order fulfillment

  • Shipping

  • Website analytics

These providers are contractually obligated to protect your data.

11. Data Security

We implement industry-standard security measures to protect your personal information. However, no online system is 100% secure, and we cannot guarantee absolute security.

12. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request corrections or deletion

  • Withdraw marketing consent

You may contact us to exercise these rights.

13. Changes to This Policy

Velluna reserves the right to update or modify these policies at any time. Changes will take effect immediately upon posting on this page.

We encourage you to review this page periodically.

14. Contact Us

If you have questions about our policies or your personal data, please contact us through our official store contact page.